These Terms and Conditions govern your use of the website, services, facilities, and programmes offered by the Young Women’s Christian Association of Bombay. Please read them carefully before booking accommodation, making a donation, enrolling in a programme, or otherwise engaging with us.
These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you”, “your”, “guest”, “resident”, “donor”, or “user”) and the Young Women’s Christian Association of Bombay (“YWCA of Bombay”, “we”, “us”, or “our”).
By accessing or using our website (www.ywcabombay.co.in), booking accommodation at any of our hostels or guest houses, making a donation, enrolling in any of our programmes, or otherwise availing of our services, you agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced herein.
If you do not agree to these Terms, please refrain from using our services.
The YWCA of Bombay is a registered non-profit organisation, established in 1875, dedicated to the welfare, empowerment, education, and accommodation of women. Our principal establishments in and around Mumbai include the YWCA International Centre at Fort, Lady Willingdon Hostel at Colaba, Achamma Bhavan Hostel at Byculla, Dipti Dhaman Hostel at Andheri (West), the CBD Belapur hostel in Navi Mumbai, and our Women’s Development Unit which administers welfare programmes including Ashray Nivara Kendra and Umeed Nivara Kendra.
To use our services, you must:
Certain hostels and programmes are reserved exclusively for women. Eligibility for welfare programmes, scholarships, and subsidised accommodation may be subject to additional criteria determined by us at our sole discretion.
Our website is provided to you for informational purposes, to facilitate bookings and donations, and to support our charitable mission. By using the website, you agree to:
We reserve the right to restrict or terminate access to any user who, in our reasonable judgement, violates these Terms.
All bookings for our hostels and guest houses are subject to availability and confirmation by us. A booking is confirmed only upon receipt of the applicable advance payment and our written confirmation (via email or booking receipt). A booking request, by itself, does not constitute a confirmed reservation.
At the time of check-in, every guest must produce a valid government-issued photo identification such as a passport, Aadhaar card, PAN card, driving licence, or voter ID. Foreign nationals are required to produce a valid passport and visa. We are legally required to maintain these records and file Form C with the relevant authorities for foreign guests.
Standard check-in and check-out timings are as displayed at each property and on our website. Early check-in and late check-out are subject to availability and may attract additional charges. We reserve the right to refuse check-in where identification is not provided, where payment is not made, or where the guest’s conduct is found unsuitable.
The right of admission to any of our properties is reserved. We may decline accommodation to any person at our sole discretion, including but not limited to where a guest has previously violated our rules, is found to be intoxicated, behaves in a disorderly manner, or where the booking appears to be for purposes incompatible with the values of our organisation.
All guests and residents are required to observe the following rules during their stay. These rules are designed to ensure the safety, comfort, and dignity of all residents, many of whom are women living in a shared residential environment.
Violation of rules: We reserve the right to terminate any stay, without refund, and to require immediate vacation of the premises in the event of a serious or repeated breach of these rules.
All rates quoted on our website, at our premises, or in communications with you are in Indian Rupees (INR), unless otherwise specified. Rates are subject to change without prior notice, but any confirmed booking will be honoured at the rate agreed at the time of confirmation.
Applicable Goods and Services Tax (GST) and any other statutory levies will be charged as per prevailing rates. Additional services (meals, laundry, conference hire, transport) may attract separate charges as per our published schedule.
We accept payments through approved methods, including UPI, debit and credit cards, net banking, NEFT/RTGS, and cash (where permitted by law). Online payments are processed through third-party payment gateways that are compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
Our cancellation and refund terms depend on the type of booking, the property concerned, and the notice given. The general framework is as follows:
The specific cancellation policy applicable to your booking will be communicated at the time of confirmation and shall prevail in the event of any inconsistency with the above general framework. For bookings made through third-party platforms (such as MakeMyTrip, Booking.com, Agoda), the cancellation and refund policies of the respective platform may additionally apply.
Refunds, where due, will be processed within 7 to 14 working days to the original mode of payment. We are not liable for any delay attributable to the payment gateway or your bank.
We gratefully receive donations in support of our charitable mission. By making a donation, you represent that:
Indian donors may be issued receipts eligible for tax deduction under Section 80G of the Income Tax Act, 1961, subject to applicable conditions and submission of required details such as PAN. Foreign donors’ contributions are accepted in accordance with the Foreign Contribution (Regulation) Act, 2010 and associated rules; we may decline any foreign contribution that does not comply with these requirements.
Once processed, donations are generally non-refundable. In the limited case of a demonstrably erroneous or duplicate transaction, a refund request may be considered at our discretion, subject to receipt of such request within 7 days of the transaction and adjustment for any 80G certificates already issued.
We offer a range of welfare, educational, and vocational programmes, as well as events, workshops, and conferences. Participation in any of these is subject to:
We reserve the right to vary the content, schedule, trainers, venue, or duration of any programme, and to cancel or postpone a programme where circumstances require. Where a programme is cancelled by us, participants will be offered a refund of fees paid or enrolment in a subsequent batch, at our discretion.
Volunteers and members who contribute time or services to the YWCA of Bombay do so on a voluntary basis. Such engagement does not create an employment relationship and does not confer any entitlement to remuneration, employment benefits, or tenure. Volunteers are expected to abide by our code of conduct, maintain confidentiality of beneficiary information, and act in a manner consistent with our values and mission.
Whether using our website, staying on our premises, participating in our programmes, or engaging with us in any other capacity, you agree that you will not:
All content on our website and in our materials including text, logos, images, photographs, videos, graphics, design elements, and publications is the property of the YWCA of Bombay or is used with the permission of the respective rights-holders, and is protected by applicable intellectual property laws.
You may view, download, and print content from our website for personal, non-commercial use only. Any reproduction, redistribution, modification, or commercial use including the use of our name, logo, or branding requires our prior written consent.
Our website and services may contain links to third-party websites, booking platforms, payment gateways, and social media networks. We do not control, and are not responsible for, the content, policies, or practices of such third parties. Your interactions with them are governed by their own terms and policies.
Mention or listing of any third-party vendor, hotel-booking aggregator, or service provider does not constitute an endorsement by us.
Our website, services, and facilities are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
While we take reasonable steps to maintain accuracy, we do not warrant that information on our website is complete, current, or error-free. We do not warrant that our website or online services will be free of viruses or other harmful components, or that access will be uninterrupted.
Photographs and descriptions of our properties and facilities are indicative; actual rooms, amenities, and facilities may vary.
To the fullest extent permitted by applicable law, the YWCA of Bombay, its trustees, officers, staff, and volunteers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our website, stay at our premises, participation in our programmes, or any other engagement with us.
Without limiting the generality of the foregoing, we shall not be liable for:
Our aggregate liability in respect of any booking or transaction shall not exceed the amount actually paid by you for that particular booking or transaction.
You agree to indemnify, defend, and hold harmless the YWCA of Bombay, its trustees, officers, staff, and volunteers from and against any and all claims, losses, damages, liabilities, costs, and expenses including reasonable legal fees arising out of or in connection with your breach of these Terms, your misuse of our services, your violation of any applicable law, or your infringement of the rights of any third party.
We shall not be liable for any failure or delay in the performance of our obligations arising out of causes beyond our reasonable control, including but not limited to acts of God, natural disasters, floods, fire, earthquakes, pandemics, epidemics, civil unrest, war, terrorism, strikes, lockouts, governmental orders or directives, failure of public utilities or internet service providers, or any other event of force majeure.
In the event of such an occurrence, we reserve the right to cancel, modify, suspend, or reschedule bookings, programmes, and events, and to refund amounts paid where appropriate without further liability.
We may, at our sole discretion and without prior notice, suspend or terminate your access to our website, services, accommodation, or programmes, and cancel any booking or enrolment, if:
Termination shall be without prejudice to any rights or remedies available to us under these Terms or at law.
Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference and should be read together with them.
These Terms and any dispute or claim arising out of or in connection with them including non-contractual disputes or claims shall be governed by and construed in accordance with the laws of India.
Subject to the clause on dispute resolution below, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
In the event of any dispute, difference, or claim arising between you and the YWCA of Bombay, the parties shall first attempt to resolve the matter amicably through good-faith discussions. You are encouraged to raise concerns in writing, addressed to our Grievance Officer, who shall endeavour to respond within 30 days.
Where the dispute is not resolved through such discussions within 60 days, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual consent, the seat of arbitration shall be Mumbai, and the proceedings shall be conducted in English.
We may update or modify these Terms from time to time to reflect changes in our services, operations, or legal requirements. When we do, we will update the “Last Updated” date above and publish the revised Terms on our website. Where the changes are material, we will make reasonable efforts to notify users with whom we have existing bookings or ongoing engagements.
Your continued use of our website, facilities, or services following the posting of revised Terms constitutes your acceptance of the changes.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms, and the remaining provisions shall continue in full force and effect.
Any failure or delay by us in enforcing any provision of these Terms shall not constitute a waiver of such provision or of our right to enforce it subsequently. No waiver shall be effective unless made in writing and signed by an authorised representative of the YWCA of Bombay.
These Terms, together with our Privacy Policy and any other policies or rules referenced herein or displayed at our premises, constitute the entire agreement between you and the YWCA of Bombay with respect to the subject matter hereof, and supersede all prior understandings, communications, or agreements, whether oral or written.
For any questions, clarifications, grievances, or concerns relating to these Terms, please contact us at:
Grievance Officer
[Name of Grievance Officer]
Young Women’s Christian Association of Bombay
YWCA International Centre
18, Madame Cama Road, Fort, Mumbai – 400 039, Maharashtra, India
Email: gs.ywcabombay@gmail.com
Telephone: +91 22 2202 0122
Website: www.ywcabombay.co.in
